Shipping and Delivery

Shipping and delivery are an essential part of your online shop operations. You can create a reliable shipping and delivery process for your online orders that meets your customers' needs. Shipping and delivery process configuration ensures that your customers receive their orders on time and in good condition.

You can choose the shipping geographical coverage, location where the customer can pick up the order, shipping type, etc.

Getting Started

For a successful setup of your shipping and delivery process, it's essential to seamlessly integrate third-party carrier applications into your project, which you can find in the app store.

To do so, you need to install the corresponding carrier application and then proceed to configure it (see Apps).

Configuring a Self Pickup Process

You can create pickup locations, from where your customers can take their orders instead of having them delivered to their homes or offices. etc. This provides customers with a convenient alternative to traditional delivery methods. Customers can select the self-pickup option during checkout and choose their preferred pickup location from a list of available options. Upon arriving at the pickup point, customers may need to provide their order confirmation or a unique order ID to confirm their identity and collect their items. Customers receive an email or SMS notification (see Settings > Notifications) when their orders are ready for pickup, and they can visit the specified location during specified hours to collect their items.

To configure self pickup process and location:

Go to Settings > Shipping & Delivery.
Click + New Profile and select Self Pickup.
Provide self-pickup information in the Self Pickup Details section:

Indicate the name of the pickup point that will appear to your customers.
Enter detailed instructions for self pickup process.

4. Provide pickup address information in the Pickup Address section:

Indicate whether the pickup point is your business address or other location.
Select the corresponding location from the drop-down list if your business address is the self pickup point.
Enter the pickup address detailed information if the self pick up point is another location.

5. Indicate pickup hours in the Pickup Hours section:

Tick Setup Interval and define the time intervals when customers can pick up their orders (you can set minutes, hours, etc.).
Enable/disable the Apply to all days of week toggle. If you disable Apply to all days of week toggle, you should set the working hours for each working day.
Enter the start and end time of pick up. If you set up several pick up hours, your customers can choose the hour that best suits them.
Click Save or Discard to save or remove the setup configurations.

Tip:

Click the Plus icon to add an additional start and end time field.
Click the Delete icon next to the start and end time fields to remove the specified data.

If your website is available in more than one language (see Settings > Languages), select the corresponding language from the language drop-down list and enter pickup-related information in the selected language.

Managing Self Pickup Locations

Once the self pickup location is created, you can manage self pickup options you offer to customers. To do so:

Click the Dotted Menu on the right side of the pickup, and select Edit or Delete.
Turn the enable/disable the toggle to activate/deactivate the status of the pickup point.

Configuring a Shipping Profile

Configuration of the shipping profile is one of the essential steps you should take to manage the shipping process of your online store. You can outline the available shipping methods: international shipping and local delivery. While configuring the shipping method, you should take into consideration the product you sell. For example, if you sell an appointment or event product you do not need a shipping method, unlike physical products. If your product is a physical product you can define the following:

geographical regions and zones to differentiate shipping costs based on location: local and international;
rates or fees associated with the corresponding shipping method based on various factors, such as weight, subtotal, etc. to charge customers accurately for shipping costs;
shipping and handling time to set expectations for customers regarding when their order will be dispatched;
instructions to provide detailed shipping instructions for the customers.

To configure a shipping profile:

Go to Settings > Shipping & Delivery.
Click + New Profile.
Select Local Delivery, if you want to offer delivery services within a specific area.
Select International Delivery, if you want to offer shipping services to destinations outside your country or region.
Enter the name for your shipping profile in the Shipping Profile Name section.
Provide the information in the Shipping Coverage section:

Select the geographic regions where your shipping services are available from the drop-down list.

Click + Include/Exclude and select the cities included/excluded from the shipping zone.

Click + Include/Exclude and indicate the ZIP/Postal codes included/excluded from the shipping zone.
Click Confirm.

7. Specify the estimated preparation time in the Est. Preparation Time section to indicate the interval from when the order is placed to when it is sent to the customer.

8. Provide the information in the Shipping Options section to set up shipping rates for cost calculation at checkout․ The following types of rates are available:

Custom Rate
- Click + Add Rates.
- Select the Custom Rate from the drop-down list.
- Enter the name of the shipping option that will be visible to your customers.
- Indicate the estimated shipping time, which refers to the period between when the package is sent to the customer and when it is received.
- Enter detailed shipping instructions, i.e. “Leave at the front door” or “Signature required”.
- Indicate the ranges based on the selected shipping type.
- Set different rates for each range.
- Tick Offer free shipping over a certain amount and specify the minimum order subtotal customers need to reach in order to use this shipping option.
- Tick Minimum Order Subtotal and specify the minimum order subtotal that the customers need to reach to use the selected shipping option.
- Click Create Rate.

Carrier Rates
- Click + Add Rates to set up shipping rates for cost calculation at checkout.
- Select Carrier Rates.
- Select the carriers you have integrated via the app store (see Apps).
- Enter the name of the shipping option that will be visible to your customers.
- Tick the available services provided by the carrier.
- Enter the markup fee for the shipping profile: percentage and fixed amount.
- Click Create Rate

Note:

If your website is available in more than one language (see Settings > Languages), select the corresponding language from the language drop-down list and enter rates-related information in the selected language.
If the shipping profile includes various rates, customers will see the cheapest shipping rate by default.
Deleting a country from the list or adding a new one will reset the rates, requiring you to create a new rate.
If you don’t add rates, customers won’t be able to choose a shipping option at checkout.

9. Click Save.

Tip: To delete or edit shipping profiles, click the Dotted Menu on the right side of the shipping profile, and select the appropriate option.

Configuring Shipping Packages

Shipping packages can range from small envelopes or padded mailers for small items like jewelry or documents to larger boxes or crates for bulky or fragile items like electronics or furniture. Choosing the right shipping package is important to ensure that products are protected during transit and arrive safely to customers.

The following shipping packages are available:

Custom Package
- Click + New Package.
- Select Custom Package to set up package options for your shipping profile.
- Indicate the package name.
- Select a package type and specify package dimensions.
- Tick the checkbox to make it your store’s default package.
- Click Create Package.

Carrier Package
- Click + New Package.
- Select Carrier Package to configure specific packaging options within your shipping profile, which are used by shipping carriers for transporting items between locations.
- Choose the corresponding packages provided by the carrier.
- Click Create Package.

Managing Shipping Packages

Once the shipping package is created, you can manage shipping package options. To do so:

Click the Dotted Menu on the right side of the corresponding package.
Select Set as Store Default, Edit, or Delete.

Note: You cannot delete the default shipping package.