Orders

Once a customer places an order on your online store, the order appears on the Orders page and you receive a notification to the email address linked to your store. You can track your orders (view detailed information and manage) on the Orders page.

Note: Orders, Customer, and Items are clickable links that display corresponding detailed information.

Here you can:

• search for the corresponding orders;
• sort the orders according to the payment, fulfillment, and creation statuses;
• filter the orders according to the corresponding criteria.

Viewing Order Details

To view the details of the selected order, click the order ID for which the information needs to be viewed.

Adding an Order Note

You can add a note to every order you receive. This serves as a reminder or a comment for you or your team members related to the corresponding orders placed by the customers.

To add a note:

1. Click the order ID. The order summary is displayed.
2. Enter the note in the text area in the Notes section.
3. Click Send.

Tip: To delete or edit a note, select the note from the list, click the Dotted Menu, and choose the appropriate option.

Processing Orders

Once orders are placed, you can track the progress of your orders. Each order goes through a set of states. You can change the statuses of your orders according to the Order Payment Statuses and Order Fulfillment Statuses (Shipping). When the order status is changed, the customer receives an email or SMS notification. You can configure the notifications sent to your customers upon order placement and status changes in Settings > Notifications.

To process orders:

1. Click the order ID. The order summary is displayed.
2. Click the corresponding button in the top right corner of the page.

Note: When taking an action, you will need to confirm it in the confirmation popup or fill in the corresponding text fields. If you confirm an action in a certain phase or state, you will not be able to reset it.

Order Payment Statuses

The following payment statuses are available for the orders:

Refunding the Payment

To refund the payment:

1. Click Refund in the top right corner of the order page.
2. Provide the information requested in the pop-up window that opens:

• Indicate the quantity of the purchased items that are being returned.
• Indicate the amount of refund shipping, adjustment refund, and adjustment fee.

3. Click Refund.

Note: You can partially refund the order if the customer returned some of the purchased items or there was an issue with the order. The status of the order is set as Partially Refunded.

After the payment status is set to Refunded/Partially Refunded, you have to access your payment system dashboard and manually refund the money.

Order Fulfillment Statuses (Shipping)

The following fulfillment statuses are available for the orders:

Fulfilling the Order

To fulfill the order:

1. Click Fulfill in the top right corner of the order page.
2. Provide the information requested in the pop-up that opens:

• Indicate the quantity of the ordered items.
• Select the shipping point: Local, International, or In Store Pickup.

3. Click Fulfill.

Returning the Order

To set the status of the order returned:

1. Click Return Order in the top right corner of the order page.
2. Indicate the number of purchased items that are being returned.
3. Click Return.

Note: If some of the purchased items are being returned, the status of the order is set as Partially Returned.

Orders Workflow Diagram

💡 If you have questions or concerns, contact us directly via the Live Chat box in the lower right corner. Our Support Team will provide you with top-notch quality support 24/7.